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How often is data updated?

We update the data on the info4St.Helens site every quarter. This may add to previous datasets or provide new data. If you have a specific query regarding the next update of certain data then please contact us to discuss this.

Why is some data more recent than others?

We receive data from a number of different sources. Some is updated more regularly than others largely depending on the method of collection and original source. We aim to ensure that all data available via info4St.Helens is the most up to date information that is available to us.

Why can't I get data about my street or neighbourhood?

Information is collected at a number of different geographic areas depending upon the original purpose for collecting the data. Sometimes information is restricted because making data available at small geographic areas might remove the anonymity of individuals and could breach Data Protection laws. We aim to make as much data available at neighbourhood level as possible.

What benefits do I get from signing up to the site?

Lots of information and resources are available through the info4St.Helens site to all users without needing to register. However, some information is reserved for registered users, for example, Council employees. By registering with the info4St.Helens site it helps the administration team to understand, which information users are finding most useful and helps us to develop tools and reports that meet your needs.

Why am I having difficulty registering on the site?

To register with info4St. Helens you must pick a User Name (between 5-9 characters) and a Password. Please note that passwords must be between 7-10 characters. If you have forgotten your password please click on the "Forgotten Password" link on the home page and follow the instructions on the screen.

Can the data in the Local Area Report be extracted?

Yes, you can copy and paste information from the local area report for use in your own reports and documents. However, please remember to reference the source of the data, for example, Source: ONS, Census 2011. To extract a whole dataset please access the info4St. Helens Data and Resources section, find the data table you are interested in and download as a .CSV file.

Can the reports be printed?

Yes, the Local Area Reports (Local Authority and Ward) can be printed. Also, the strategic assessments can be printed.

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