Accessibility Statement for info4StHelens

Website accessibility statement

This website accessibility statement applies to info4St.Helens. info4StHelens is our local information system. It holds data and information about the borough of St. Helens. Information is grouped by topic, such as population, housing, education, employment, health, social care, community. 

The website allows users to open reports in the Data and Resources section. These are set out by topic area, e.g. Population. Each report has a number of tables and charts. Each table or chart is updated automatically when new data is available. There are also more detailed reports in the Assessments and Reports section. These reports may include links to other websites or documents.

This website is run by St. Helens Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

    • change colours, contrast levels and fonts
    • zoom in up to 300% without the text spilling off the screen
    • navigate most of the website using just a keyboard

We’ve made the website text as simple as possible to understand.

There are a number of ways to make this site easier to read in your web browser.

AbilityNet has advice on making your device easier to use if you have a disability.

The BBC offer help and advice about making the web easier to use:

How accessible the website is

We know some parts of this website are not fully accessible:

    • you cannot modify the line height or spacing of text
    • most older PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

    • email

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Ruth, Chris or Catherine via

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

St. Helens Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Disproportionate burden

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in two years.

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix the Community Safety Strategic Assessment 2017-20.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

This statement was prepared on 22nd September 2020. It was last reviewed on 22nd September 2020.

This website was last tested on 22nd September 2020. St. Helens Council conducted a basic accessibility check using the Government Digital Service guidance.